WebSep 5, 2024 · An Ohio jury watched footage Thursday of a former high school … WebMay 13, 2015 · Chiara Orsingher is an Associate Professor of marketing at the University of Bologna. Her research interests include service recovery and complaint handling, meta-analysis, and referral reward programs. Her work has appeared in the Journal of Academy of Marketing Science, ...
Le script de service: fondements du concept et applications au ...
WebChiara Orsingher. Authors. Chiara Orsingher. View author publications. You can also search for this author in PubMed Google Scholar ... Web([email protected]), Chiara Orsingher, University of Bologna ([email protected]), and Katja Gelbrich, Catholic University of Eichstätt-Ingolstadt ([email protected]) Submission Deadline: Full papers due August 1, 2024 (new deadline) The field of service failure-recovery (SFR) is one of the most established in … shane allen crosby
Chiara Orsingher Archivi BBS - unibo.it
WebEmotional support from a digital assistant in technology-mediated services: Effects on customer satisfaction and behavioral persistence. Katja Gelbrich, Julia Hagel and Chiara Orsingher. International Journal of Research in Marketing, 2024, vol. 38, issue 1, 176-193 . Abstract: In their traditional role, digital assistants in technology-mediated services … WebBBS attraverso le parole dei nostri studenti. Una condivisione di esperienze, consigli utili e momenti di crescita sia personali che professionali. ... Pastore Alessio Arcando Andrea Lipparini Andrea Zanoni Angelo Paletta Annamaria Cofano Antonio Daood Azzurra Meoli Chiara Orsingher Chiara Vagnini Claudia Manca Daniela Bolzani Daniele Scarpi ... WebJun 2, 2011 · This study investigates the role that service attributes, customer subgoals, and goals play in forming the satisfaction judgment. Drawing on means-ends chain theory, and on satisfaction research, satisfaction is conceptualized as the result of a process in which customers activate multiple comparative referents. shane alexander whyte